It's just like a telephone call that won't disconnect: Keep the phone disconnected for long enough and it'll go away eventually. Pull the connection being used for the remote session, and eventually things will stop working in a sense that you will regain control as the program realizes the connection broke, and the remote session itself will die.
You said the tech can actually lock me out temp or make it so my computer would "freeze"? I did have a freeze up right after I hit cancel offering the tech time to finish deleting files. Instead she took mouse right back over to delete. I hit cancel you would think when tech seen that she would have stopped.
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